Helpdesk Pro version 2.0.0 released - by: Tuan Pham Ngoc

Dear customers

Today, I am happy to announce the next release of Helpdesk Pro, version 2.0.0. This new version is total rewrite of Helpdesk Pro to have better code-base and modern architecture plus nice improvements:

1. Version 2.0.0 is total re-write of Helpdesk Pro to have modern, clean code and architecture

2. Allow admins /managers/ staffs to submit support ticket in the frontend on behalf of customer

3. Allow admin/manager to assign tickets to staffs in the frontend

4. Added All times option on ticket report feature

5. Improve custom ticket custom fields feature. Now, when you create a custom field, you can choose from multiple built-in validation rules to make sure the data entered for custom field is in expected format

6. Improve backend UI, make it looks like a standard Joomla 3.x extension (since we now dropped support for Joomla 2.x)

7. We also dropped support for Joomla 2.5.x from this version. We will only provide support for existing Joomla 2.5.x customers, for new customers, you need to have Joomla 3.x website in order to use Helpdesk Pro

If you want to use these new nice improvements, please get latest version of Helpdesk Pro and upgrade it to your site

Thanks for continuing to use our product and support our develoment

Regards,

Tuan